in the form of
electronic contract formed under the Information Technology Act 2000 and
subsequently amended by Amendment Act, 2008 and Information and Technology Rules
made thereunder as I.T. Rules 2011 amended subsequently in regard to electronic
We/Us/Our means : The HUDELS Website, App and it’s all online
platforms owned and operated by Hudels Hospitality Services Pvt Ltd
You/Your/Yourself means :
The Registered Business establishments and customers/buyers with HUDELS website/App.
Service means :
Website of www.hudels.com and mobile application of
page informs you of our policies regarding the collection, use, and disclosure of
personal data when you use our Service and the choices you have associated with that
We collect and generate various data points about you. Data by which you are
identified is termed as “Personal Data”. Personal Data means information that is not
available or accessible in public domain. Your Privacy is of utmost importance to us
and protection of your Personal Data is a key commitment for us.
We use your data to provide and improve the Service. By using the Service, you agree
by giving free consent to the collection and use of following information in the
manner as narrated in accordance with this policy. Unless defined otherwise in this
Terms and Conditions mentioned below:
Personal Data :
While using our Service, we may ask you to provide us with certain personally
identifiable information that can be used to contact or identify you ("Personal
Data"). Personally identifiable information may include, but is not limited to:
1 . Personal details (e.g. name, contact details including,
address, date of birth,
documents such as identity card / passport details / Aadhaar details / PAN / Voter
ID / driving license, GST Certificate, Bank Account Details and/or education
details) provided by you to us to avail various products/services from us.
2 . Your details including transaction history, balances, payment
effecting transfer of monies through various payment channels provided by us.
3 . financial details (e.g. billing value, discounts provided
etc.) needed as part of
request for some of our products/services;
4 . images of documents/ photos required to avail any of our
5 . voice recordings of our conversations with our customer care
agent with you to
address your queries/grievances;
6 . employment details (e.g. occupation, positions held,
employment history, salary
and/or benefits) as part of our record retention for credit/various product
evaluations or required under applicable law including Prevention of Money
Laundering (Maintenance of Records) Rules, 2005
7 . specimen signature(s) for processing of your instructions
received by us through
our various payment and delivery channels;
8 . opinions provided by you to us by way of feedback or responses
9 . information obtained from your mobile device by way of using
our app like device
location, communication information including contacts and call logs, device
information (including storage, model, mobile network), transactional and
promotional SMS/app notifications. This Usage Data may include information such as
your computer's Internet Protocol address (e.g. IP address), browser type, browser
version, the pages of our Service that you visit, the time and date of your visit,
the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique
identifier. Cookies are sent to your browser from a website and stored on your
device. Tracking technologies also used are beacons, tags, and scripts to collect
and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is
being sent. However, if you do not accept cookies, you may not be able to use some
portions of our Service.
No Personal Data will be collected via cookies and other tracking technology;
however, if you previously provided Personal Data, cookies may be tied to such
Sharing of your Personal Data
Any Personal Data that we have access shall never be shared to third party without
In various processes / submission of applications / availment of product/service
offerings, we even seek your explicit consent to use / share your Personal Data.
In our business and operational processes, we only share the data as the need arises
for sharing the data to designated personnel or partners or service providers.
We will share your data with competent/ legal/statutory/regulatory agencies /
authorities or partners/service providers acting on our behalf (as the case may be)
in following cases:
1 . only for enabling the provision of the products/services
availed by you, strictly on a “need to know” basis and subject to applicable laws.
2 . it is directed or required by legal/regulatory / statutory /
governmental authorities under applicable laws/regulations though a legally
3 . it is required by financial institutions to verify, mitigate
or prevent fraud or to manage risk or recover funds in accordance with applicable
Usage of Your Personal Data
We use your Personal Data in our business activities for providing our or our
partners’ products/services and to perform, among other actions, the following:
1 . to facilitate the transactions or report on these transactions;
2 . to undertake research and analytics for offering or improving
our products/services and their security and service quality;
3 . to check and process your requirements submitted to us for
products/services and/or instructions or requests received from you in respect of
4 . to share with you, updates on changes to the products/services
and their terms and conditions;
5 . to take up or investigate any complaints/claims/disputes;
6 . to respond to your queries or feedback submitted by you;
7 . to verify your identity for us to provide products/services to
8 . to carry credit checks, screenings or due diligence checks as
lawfully required by us;
9 . to monitor and review products/services from time to time;
10 . to undertake financial/regulatory/management reporting, and
create and maintain various risk management models;
11 . for conducting audits and for record keeping purposes;
12 . for selective offers and promotions.
We may provide your personal information to our affiliates or other trusted
businesses or persons or service providers engaged by us, or institutions that we
partner with to assist us with providing you with products/services to better serve
your needs and interests, based on your instructions and in compliance with our
We also use your Personal Data to fulfill the requirements of applicable
laws/regulations and/or court orders/regulatory directives received by us.
Purging of your Personal Data
1 . You may delete your HUDELS account at any point of time by
making such choice in the HUDELS’s desktop website, mobile WAP site or mobile
application. With this we will no longer provide your data for external processing
as mentioned above. However, we retain your Personal Data as long as the purpose for
its usage exists, after which the same is disposed off by us except for any record
retention required as per applicable law.
2 . The provisions of various laws require your transaction logs
to be stored for longer periods post the deletion of an account. Further, in the
event of the pendency of any legal/regulatory proceeding or receipt of any legal
and/or regulatory direction to that effect, we may be required by the law of the
land to retain your Personal Data for longer periods.
Links to other websites
Our website may contain links to other websites which are not maintained by us. This
privacy policies when visiting these websites.
Reasonable Security Practices and Procedures
We take various steps and measures to protect the security of your Personal Data
from misuse, loss, unauthorised access, modification or disclosure. The security of
your data is important to us, but remember that no method of transmission over the
Internet, or method of electronic storage is 100% secure. While we strive to use
commercially acceptable means to protect your Personal Data, we cannot guarantee its
Our Service does not address anyone under the age of 18 ("Children"). We do not
knowingly collect personally identifiable information from anyone under the age of
18. If you are a parent or guardian and you are aware that your Children has
provided us with Personal Data, please contact us. If we become aware that we have
collected Personal Data from children without verification of parental consent, we
take steps to remove that information from our servers.
You may contact us on any aspect of this policy or for any discrepancies/grievances
with respect to your Personal Data, by writing to our Grievance Officer at
Hudels Hospitality Services Pvt Ltd
1stFloor, Pandiyalil Building, PazhoorTemple Road, Piravom, Kochi 560068
You can also contact us by visiting contact us page on our website.
Policy Review & Update
This policy will be reviewed by us as and when required and the same may change at
any time. While we will make reasonable efforts to keep you posted on any updates to