Terms & Conditions
AGREEMENT FOR ACCESS AND USE OF HUDELS OWNED APP/WEBSITE FOR BUYERS/CUSTOMERS
Welcome to Hudels :
The Deal Corner is a platform to help businesses grow along with the benefit of
customers. The Deal Corner is a product/brand/service owned by Hudels Hospitality
Services Pvt Ltd, Hereinafter will be referred as Hudels.
This document is an electronic record under Information Technology Act, 2000 and its
terms and conditions shall be intimated to the clients of HUDELS prior to entering
into any transactions with them and clients shall be informed of all the terms and
conditions of the HUDELS scheme and shall come into force only after clients of
HUDELS give consent for using the App/Website of HUDELS after reading and
understanding the scheme of HUDELS by clicking “I AGREE” button.
THIS AGREMENT contains the terms and conditions for accessing the HUDELS App/Website
owned by Hudels Hospitality Services Pvt Ltd and use the permitted activities
authenticated by HUDELS. This App/Website is only platform where the users i.e.
buyers and business establishments owner registered with App/Website shall meet and
interact with one another for obtaining/providing discounts/deals/offers to attract
new customers for mutual benefit AND OR pre-booking of available time slot/s to
visit the outlet/s under “Book My Visit” Facility. The entire scheme is
elaboratively described in detail in the App/Website of HUDELS.
HUDELS App/Website has very limited role in this business activity and is strictly
limited of facilitator for smooth functioning of the scheme AND OR book a
visit/appointment. HUDELS will assist the customers to pre-book the available time
slots to visit the outlet/s of registered business establishments AND OR obtain
discounts/deals/offers and assist in redemptions of discounts/deals/offers issued by
business establishments registered with the HUDELS App/Website. The customer/buyer
of business establishments can access this App/Website platform for the services
offered by HUDELS on buyer’s mobile or on buyer’s internet connected device. For
accessing the site/or using the services of HUDELS the customer/buyer has to
register on Hudels App/Website and click, “I AGREE” to bind himself/herself by the
terms and conditions of this agreement as listed below.
Agreement Means the terms and conditions (T&C) contained herein for using the
HUDELS App/Website. All combined shall form part of this agreement even after they
are amended, notated, supplemented, replaced, deleted and updated subsequently.
Website means www.hudels.com includes all on line
platforms owned and
operated by HUDELS for the facilitation of its services and for smooth functioning
of its business.
App means HUDELS app published by Hudels Hospitality Services Pvt Ltd . on play
store as well as App store which includes all on line platforms owned and operated
by HUDELS for the facilitation of its services and for smooth functioning of its
Means Seller/Vendor/Merchant who are registered with HUDELS
App/Website who offer various kinds of discounts/deals/offers on sale of their
product and services on the App/Website AND OR offer appointment/pre-booking of
available time slot/s to visit the outlet/s.
Means any person or legal entity competent to enter contract as per
Indian Contract Act, 1872 who purchases the offers of various kinds of
discount/deals/offer issued by registered business establishments on the App/Website
of HUDELS. Registration for customer/buyer on the App/Website is mandatory.
Means the customer/buyer accessing the App/Website for availing the
services of HUDELS as stipulated on the App/Website owned and maintained by Hudels
Hospitality Services Pvt Ltd . for availing the discount/deal/offer made by the
registered business establishments in the form of business discount/deal/offer as
per their business policy AND OR pre-booking of available time slots to visit the
outlet/s of Registered business establishment.
Hudels prime is a membership program where customer/buyer can
subscribe for either annual or half yearly membership plans. Customer/Buyer can
avail better discounts/deals/offers by subscribing to Hudels prime.
Means HUDELS App/Website owned by Hudels Hospitality Services Pvt
Book My Visit:
Means facility for customers in HUDELS App to pre-book available time
slot/s to visit the outlet/s of business establishment registered with HUDELS.
Product and Services:
Means goods or services sold/provided by the business
establishments registered with HUDELS.
Means the Points earned by the registered customers/buyers as per
stipulated terms of the scheme of HUDELS.
Coupon Means discounts/deals/offers, offered by registered business
establishments to buyers/customers.
Terms and Conditions for strict compliance by customers/buyers:
1 . Customer/Buyer must be of 18 years of age or above and he/she
must be of sound mind, is not disabled by any law in India from entering into this
agreement and is capable to enter, perform the contract under Indian Contract Act,
2 . If the customer is under the age of 18 he/she may utilize the
services of site but he/she shall do so only with involvement/consent and guidance
of his/her parents and/or legal guardians, under such parents/legal guardian’s
3 . Customer/buyer has to provide the details like his/her name,
gender, mobile number, email Id, state, city, area, pin code, date of birth and
anniversary date before accessing the App/Website.
4 . The customer/buyer shall have two options after registration
either to buy individual coupon of various discounts/deals/offers OR subscribe to
Hudels Prime membership plan using Hudels App/Website.
5 . The customer registered with the App/Website of HUDELS shall
get the benefit of selecting his/her coupon of choice and store the same in “My
Cart” till the validity of coupon AND OR shall get facility of pre-booking available
time slot/s to visit outlet/s of registered business establishment via “Book My
6 . The consumer/buyer shall not be eligible of any coupons if it
is detected that he/she has withheld the payments or has indulged in unscrupulous
activity, fraud or for bulk purchases made by him/her from the registered business
establishment by him/her.
7 . The customer/buyer shall use the confirmed time slots to visit
the outlet/s as per the given confirmation by registered business establishment
under HUDELS “Book My Visit” facility, he/she may or may not entertain before or
after the confirmed time slot/s.
8 . The customer/buyer shall use the coupons within the stipulated
validity period mentioned on the coupon itself.
9 . FHUDELS has the right to terminate any future transactions
including the benefit of reward points without any reasons, at his sole discretion
without any liability on its part if strict compliance is not adhered to the terms
and conditions of this agreement plus that of operating instructions/terms of HUDELS
10 . Customer/buyer agrees that HUDELS has the right to
modify/change all or any of the terms of this agreement at his discretion without
giving any reasons or without any intimation whatsoever to customer/buyer.
11 . Customer/buyer agrees and acknowledges that HUDELS is not
involved in any time slot/s arrangement and number of customers allowed in a
particular time slot/s for appointment/visit at outlet/s of registered business
establishment and hence it is sole responsibility of business establishment to
entertain customers as per the provided confirmation of time slots under HUDELS
“Book My Visit” facility.
12 . Customer/buyer agrees and acknowledges that HUDELS is not
involved in any sale and purchase of goods/products and hence cannot
warranty/guaranty of the quality, quantity, price, deliverables etc. of the
goods/services purchased by him/her from the registered business establishment.
13 . Customer/buyer agrees and acknowledges that HUDELS is only a
facilitator and is not a party and is not in control in any manner with regard to
deciding and arranging time slot/s to visit/appointment at the outlet/s AND OR any
business transactions between the registered business establishment and the
Customer/Buyer inter se.
14 . The customer/buyer must select the appropriate and available
time slot/s as per his/her choice and convenience by paying for the same under
HUDELS “Book My Visit” facility only after fully satisfying himself/herself
regarding the same.
15 . The customer/buyer has to select the products/services of
his/her choice by paying for the same.
16 . Customer/buyer shall not raise any grievance or objection
after confirming the visit/appointment time slot/s at the outlet/s of the registered
business establishments with HUDELS as both parties have confirmed the same as per
their choice and mutual convenience.
17 . Customer/buyer shall not raise any grievance or objection
after purchasing the products from the registered business establishments with
HUDELS as he/she has personally verified the products/services from the point of
sale before entering into such purchase transaction.
18 . The customer/buyer should inform the registered business
establishment about his/her intention to redeem the coupon related to
products/services offered by such registered business establishment on Hudels
App/Website, before making purchase.
19 . The customer/buyer agrees and acknowledges that he/she has
read all the terms and conditions of scheme of HUDELS App/Website and has understood
the same and has agreed to comply with the same without any demur the instructions
issued by HUDELS and these instructions are mandatory in nature. Customer shall be
bound by cent percent compliance of all the terms and conditions or operational
instructions along with the terms of this agreement to avail the benefits offered
under HUDELS App/Website.
20 . Customer/Buyer agrees that HUDELS shall not be liable for any
damages or cost on account of any dispute occurring between customer/buyer and
registered business establishment nor the HUDELS shall be responsible nor liable to
mediate to resolve any disputes between buyers/vendors.
21. Customer/buyer agrees and undertakes that he/she is accepting
the services available on this App/Website of HUDELS and is transacting on this
App/Website at his/her sole risk and he/she has to make his/her decisions for
obtaining the coupons as per his/her discretion and best prudent judgment from the
available options under the scheme AND OR Booking and confirming the
22 . Customer/buyer shall not hold HUDELS responsible for any
interruptions or failure in communication line, server where the app/website is
hosted or due to computer virus leading to destructions or alteration of any record
in the functioning of HUDELS App/Website.
23 . Customer/buyer agrees and acknowledges that HUDELS shall not
be responsible for any misbehavior or any tortuous behavior or negligence or any
other action or omission by the registered business establishments.
24 . Customer/buyer agrees and acknowledges that visit/appointment
time slot/s chosen by him/her to visit the outlet/s of the registered business
establishments who has issued the same shall be strictly as per registered business
establishment’s policy and as per terms and conditions stated on for “Book My Visit”
facility. No extra time slot/s which is not confirmed shall be granted to the
25 . Customer/buyer agrees and acknowledges that coupons chosen by
him/her of the registered business establishments who has issued the same shall be
strictly as per registered business establishment’s policy and as per terms and
conditions stated on the coupons. No extra benefits not mentioned in the coupons
shall be granted to the customer.
26 . Customer/Buyer agrees and undertakes that HUDELS shall be
authorized to give or utilize information gathered about him/her to third party or
for its internal use without obtaining the necessary consent from the buyer/
27 . Customer/Buyer agrees and undertakes that HUDELS has
authority to change, alter, vary, delete, add any terms and conditions at any time
after this agreement has come into force and customer shall not have any right to
object to the same.
28 . Customer/Buyer agrees and undertakes that he/she shall not
purchase any product or services which are prohibited under any laws prevailing in
29 . Customer/Buyer agrees and undertakes that he/she shall
indemnify the HUDELS and its employees against any loss or damages suffered by
30 . Customer/Buyer agrees and undertakes that HUDELS has right to
terminate or suspend access to its App/Website to the customers who are
de-registered on account of default committed by them in honoring their obligations.
31 . Customer/Buyer agrees and undertakes that HUDELS is under no
liability to customer/buyer to provide reward points from its side if the conditions
required for earning the reward points are not fulfilled by the customer.
32 . Any customer/buyer can register on Hudels App/Website using
only one mobile number which is legally purchased by him/her against valid id proof
as per the Indian law. Hudels App/Website reserves the right to terminate some or
all features for any customer/buyer who tries to avail the benefits using more than
one mobile numbers from same device or multiple devices.
33 . Force Majeure: HUDELS shall have no
liability towards the customer/byer in case of events happening of the nature of
force majeure till the effect of Force Majeure incidents are over. No party shall be
held responsible for failure if they are unable to perform their obligations due to
effect of Force Majeure events like floods, natural disasters, war, act of terror,
political unrest, technical snags, pandemic, act of God and change of law or any
occurrence beyond the reasonable control of the parties.
34 . Customer/Buyer agrees and undertakes that not insistence on
any conditions of this agreement shall not be treated as waiver of any of the rights
of the HUDELS.
35 . Customer/Buyer agrees and undertakes that this agreement and
other ancillary agreements which are part of this agreement and their terms and
conditions shall be governed by the law of India and in case of any conflict or
dispute arising in relation hereto between customer/buyer and HUDELS shall be
subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat (India).
36 . Customer/Buyer agrees and undertakes that all transactions
with regard to purchase of goods and services with registered business establishment
and issuance and redeeming of coupons shall be in Indian rupees only.
37 . Customer/Buyer agrees and undertakes that services of HUDELS
under this App/Website shall be available within the territory of India.
38 . Customer/Buyer agrees and undertakes that HUDELS reserves its
right to communicate with customer/buyer on his/her mobile via SMS, in app
notifications etc. or through Emails and customer/buyer shall have no right to block
HUDELS under any category including “do not disturb”.
39 . Customer/Buyer agrees and undertakes that any typographical
or any error in displaying discounts/deals/offers on Hudels App/Website shall not
vest any right in the favor of customer for obtaining undue benefit of the offer
from HUDELS and HUDELS shall have right to correct or recover the damage or loss
caused to it on account of such errors.
40 . Customer/Buyer agrees and undertakes that HUDELS shall not be
liable for any products and services purchased by the customer from the registered
business establishment with the HUDELS App/Website as he/she has purchased the same
after satisfying himself/herself about product and services and customer is aware
that HUDELS is not in the business of selling of product and services and only
acting as facilitator in implementing discounts/deals/offers decisions.
41 . HUDELS App/Website shall be announcing additional benefits,
Hudels prime, schemes, information about arrival of new products, information about
new brands promoted by registered business establishments from time to time using in
app notifications, by displaying such information during the usage of app as well as
by SMS from time to time. By accepting this agreement customer/buyer also agrees to
receive such communication from HUDELS unconditionally. However, whether to act on
such information or not shall be at the sole discretion of customer/ buyer.
42 . As a part of promotion program HUDELS may offer coupons of
registered business establishments from time to time through Hudels App/Website.
43 . Customer/Buyer agrees and undertakes that he/she shall not
hold HUDELS responsible for inability to use booked and confirmed Visit/Appointment
under “Book My Visit” facility AND OR the products or services or for not redeeming
the coupons issued by the registered business establishment with HUDELS App/Website.
44 . Customer/Buyer agrees and undertakes that he/she shall not
hold HUDELS responsible for any infringement of intellectual property rights
committed by registered business establishments in his transactions with
45 . Confidential Information: The
customer/buyer shall not at any time divulge or allow to be divulged to any third
person not connected with the HUDELS App/Website any information which is
confidential in nature. Unless the said information has come in public domain or it
is strictly required for any legal proceedings. The customer/buyer shall be under
obligation not to pass on any such information without the consent from HUDELS in
writing to any third party not connected with business of HUDELS. The obligations
under this clause shall survive even after the termination of this agreement.
46 . Customer/buyer hereby agrees and acknowledges that for
redemption of coupons from registered business establishments he/she is bound by the
a) He/She shall purchase the coupon of various
discounts/deals/offers announced by registered business establishment on Hudels
App/Website AND OR purchase the available membership plans to avail various
coupons of discounts/deals/offers announced by registered business establishment
in multiple categories on Hudels App/Website during his/her membership validity.
b) He/she shall book and confirm the time slot/s to
visit/appointment at the outlet/s of the registered business establishment only
after checking his/her convenience for the same. In case of non-availability of
desired time slot/s, he/she will check the other available time slot/s as per
c) He/she shall inform the business establishment before the
purchase of product or services about his/her intention to redeem the coupons of
the registered business establishment.
d) He/she shall provide his/her mobile number to registered
business establishment at the time of purchase of product/services for enabling
the Vendor to complete the necessary formalities to intimate HUDELS about
customer’s eligibility of the amount of discounts/deals/offers and after that
also to other business establishments at the time of redemption of the coupons
issued by them to enable the redeeming registered business establishments to
intimate the business transactions entered by them with the customer/buyer.
e) Customer shall use coupons for one use (once) and shall not
be permitted to use in parts or installments.
f) Customer shall not club the benefit of discount under the
scheme with any other offer while redeeming the coupons.
g) The customer shall use the coupons strictly within the
validity period of coupons. In no circumstances validity period shall be
h) Customer shall be entitled to get only those benefits which
are mentioned on the coupons.
i) Customer shall strictly adhere to return policy if any, of
the business establishments if same is mentioned on the coupons. In normal
circumstances goods once sold shall not be returned.
j) Any dispute between registered business establishment and
Customer/Buyer shall be resolved directly by themselves and HUDELS shall not
interfere in this dispute nor shall be held liable for any loss or damages
suffered by customer/vendor or registered business establishment in the purchase
transactions entered by them inter se.
k) All applicable taxes including GST if any shall be
borne/paid by the customers/buyers only.
47 . Operating procedure for using HUDELS by customers/buyers:
a) Customer/Buyer can use the HUDELS App/Website either by
downloading the app in his/her mobile or by accessing the same through any
internet connected device which supports the same.
b) Customer/buyer has to register with App/Website using
his/her mobile number to use HUDELS. One time password (OTP) shall be sent on
his/her mobile number for validation of mobile number.
c) Customer/buyer agrees to purchase available membership
plans only after evaluating its benefits as per his/her requirement on Hudels
App/Website AND OR purchase available coupon of various discounts/deals/offers
only after agreeing with terms and conditions mentioned on the coupon on Hudels
d) Customer/buyer agrees to select the appropriate time slot/s
to process the booking of available time slots under “Book My Visit: facility
and visit the outlets only after confirmation of requested time slot/s from the
registered business establishment. In case of rejection of time slot/s booking
request, he/ she needs to try again the same process to book the
e) Once coupons are selected by customer /buyer, the same can
be reviewed from “My Bag” option of the app.
f) Customer/buyer can redeem all previously selected coupons
only after completion of purchase with the registered business establishment and
at the time of making payment of such purchase, provided he/she has informed
such registered business establishment about his/her intention to redeem the
coupon and the he/she possess a valid coupon based on all terms and conditions
mentioned in such coupon.
g) Customer/buyer can also search for all registered business
establishments near his/her location to pre-book the visit/appointment as per
available time slot/s under “Book My Visit” facility at the outlet/s AND OR who
are offering HUDELS coupons. However, for using these features, he/she will have
to allow HUDELS app to use location services.
h) Customer/Buyer will not hold Hudels responsible in case of
closure of any store/brand due to whatever reason/s, despite such store /brand
displaying their discounts/deals/offers on Hudels App/Website. In case of any
such event, maximum liability of Hudels App/website shall be to tune of charges
paid for buying that particular coupon, if any. Customer/buyer who has
subscribed for membership plan can select alternative offers available on Hudels
i) In the event of any dispute or misunderstanding arising out
of any of the offers the store/outlet, store manager's decision shall be final
and binding on the coupon holders.
j) Hudels.in will be making calls and sending SMS through a
third party platform.
k) You agree to receive promotional calls on the number
shared, and such calls and SMS would be coming from a third party platform.
All services rendered by the Company are provided on a non-refundable basis. This
includes, but it is not limited to, membership plan subscription charges, paid
coupons charges, membership plans upgrade fees, membership plans renewal fees and
any customize service coverage, regardless of usage. In addition, if your
subscription is canceled by the company for violation of this Agreement or as per
the business registration Policy, all payments made to the Company become completely
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